客戶評價
由實住客人提供的真實點評
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I recently had a disappointing experience at Royal Palm Restaurant, located at 1 Orchid Club Road, #01-21 Social Club House, Singapore 769162, within the Orchid Country Club. While the food was exceptional, the service was subpar. I booked a dinner for my 21st birthday party for 52 people, and the staff, particularly Ms. Dhanni, struggled with communication and explanation. There were significant misunderstandings, and the negotiation process was frustrating.
What made matters worse was her unprofessional behavior when I tried to explain my concerns. She claimed that there was CCTV footage and implied that I was lying. I was taken aback by her tone and attitude. I believe that if there are any disputes, they should be handled with respect and professionalism. I would appreciate it if the management could review the CCTV footage and audio recordings to understand the situation better.
Given the large group and special occasion, I expected better service and understanding from the staff. Unfortunately, the poor communication and lack of training led to a disappointing experience for me and my family.
Perhaps with more training on customer service and communication, Royal Palm can improve their overall
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Old hotel. Old school and terrible service.
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I want to commend Vanessa, she served us at the reception during our stay there! She was really kind, attentive and she really took good care of us! The location, is quite secluded, it’s a really quiet, no shops except a fair price. Which has all the essentials so that’s fine. There aren’t my cashless options, so good to have cash with you when you stay there. Some rooms have smart tv, some don’t.
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過渡一晚，為了離動物園近，但是房間隔音很差，家俱很舊，之前住過克拉碼頭那邊的酒店，落差很大，1000多的房價感覺很不值
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Orchid Country Club feels a bit old, and the front desk staff could improve their service as they rarely smile. The swimming pool also looks outdated. The only things I enjoyed were the NTUC supermarket, bowling, and the fast food options.
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Venue is family & child friendly. Food is great and staff are helpful. View of the golf course from the room is amazing
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很幸運，分配到了四樓新裝修的房間，房間很大，設施新，一大一小兩張床
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相對於市區酒店，這個房間相當寬敞，尤其自帶陽臺，直對外面高爾夫球場，視野相當開闊，早晨日出非常漂亮。而這樣一家有點年份的酒店，衞生做得非常到位，整潔，乾凈。房間配置2張床，一大一小，適合帶家庭一起。單畢竟年份久了，一些設施需要升級一下 比如充電插口，竟然沒有usb接口，還沒有配置轉換器……
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Great hotel stay for my family..
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設施：齊全
衞生：乾凈
服務： 到位
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蘭花鄉村俱樂部預訂電話：+8620-86009099
（電話忙線或無人接聽時，請在線預訂！）
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其他咨詢：+65-67559811 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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會議室在線預訂
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蘭花鄉村俱樂部地址：新加坡 · 新加坡 · 義順 · 1 Orchid Club Road
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